Shipping
Vex Direct ships most in stock orders to the Continental 48
States within 2 business day of receipt. Factory Direct Music
provides Free Standard Shipping on all Continental US orders.
Next day and 2nd day shipping are available for additional
charges. Please expect that express orders will ship on the
next business day after you've placed your order.
Out of stock items usually ship within 10 business days. Orders
with items on back order are held until they can be shipped
complete.
Orders can only be shipped within the U.S.
We DO NOT ship to PO or APO Boxes. So please provide us with
a physical address where UPS can deliver to.
No International Shipping at this time. |
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Payment Options
We accept Visa, MasterCard, American Express, and Discover.
You can safely enter your credit card number via our secure
server, which encrypts all submitted information.
You may also pay for your merchandise by check or money order.
To use this method of payment you can contact us for more information.
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Safe Shopping Guarantee
The Factory Direct Safe Shopping Guarantee protects you while
you shop so you never have to worry about credit card safety.
We guarantee that every transaction you make will be 100 percent
safe. This means that you pay nothing if unauthorized charges
are made to your card as a result of shopping with us. |
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Sales Tax
All orders shipped to Florida addresses will be subject to
7% sales tax in accordance with State law. Orders shipped
elsewhere will not be charged sales tax. Please note that
your state and/or municipal government may require you to
declare mail order purchases and pay sales tax on them directly.
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Returns
Since your satisfaction is a priority we know it is sometimes
necessary to exchange or return an item. You may return your
purchase within 30 days of purchase for a refund or replacement.
Shipping and handling charges are non-refundable. To process
a return, please follow the steps below:
Customers must email returns@vexdirect.com
with the Subject line: “RMA REQUEST” for a return
authorization. We will not accept packages without a return
authorization.
Approved returns MUST be received within 14 calendar days
or the item will not be accepted for return.
The customer is responsible for the return shipping to our
returns department. In the case of a defective exchange, we
will provide and pay for the outbound shipping for replaced
merchandise.
The returned item MUST BE FACTORY FRESH, RESELLABLE CONDITION.
Resellable Condition means that the product(s) is exactly
in the same condition as you received it: no scratches, dents
or dings. All original packing and paperwork must be
included.
In the event that the product is not in the same condition
as you received it, the item will be refused and return shipping
will be at the buyer’s expense.
If a free shipping order is returned, normal shipping rates
will be deducted from refund.
In the rare event you receive the wrong item or a wrong color
Please contact us by email at returns@vexdirect.com
with the subject line “WRONG ITEM RECEIVED” within
72 hours of receipt.
We will send a DHL return waybill to have the items picked
up, and upon return we will reship the items at our expense.
If you receive a damaged item
You will have 72 hours to contact us by email at returns@vexdirect.com
with the subject line “DAMAGEDt ITEM RECEIVED”.
After 72 hours we can not accept damage claims.
Save ALL packaging materials.
If the box appears in rough condition, inspect the package
and contents before signing for it. If there is damage,
contact us immediately. We will make arrangements to get the
item picked up, and a new one sent out to you as soon as it
arrives back to us and we verify the damage.
If you are in a hurry, you can do what is called advance replacement.
Advance replacement is where you simply order another item,
and we will refund the payment of the damaged one upon return.
If you "refuse" a shipment as "damaged"
because the shipping box appears damaged, and upon inspection
there is no shipping damage, you will be responsible for the
freight and costs associated with the return.
We try hard to serve our customers better than anyone else.
We wish we could accept all returns without any questions
or limitations, but that is just not possible. Thank you for
honoring these return policies.
You will receive your credit within 7-10 business days. Shipping
charges are not refundable.
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Privacy and Security Policy
Privacy
Factory Direct Music collects personal information from visitors
to its website on a voluntary basis; however, visitors are
not required to give such information to access our website.
Personal information may include, without limitation, name,
address, phone number and e-mail address. Factory Direct Music
uses visitors' personal information to assist in marketing
products and services offered by and only by Factory Direct
Music, and to enhance the content of our website. We do not
sell or give out any of your information to outside parties.
Our web server automatically collects the domain names (but
not the e-mail addresses) of visitors to . This information
is aggregated to measure the number of visits, average time
spent on the site, pages viewed, and other statistical information.
Factory Direct may contain links to other sites, however we
cannot assume responsibility for the content or privacy practices
employed by these other sites.
All information gathered about each visitor to is subject
to and protected by the Electronic Communications Privacy
Act.
Although we will use all reasonable efforts to safeguard the
confidentiality of any visitor information collected, Factory Direct Music will have no liability for disclosure of any
visitor information obtained due to errors in transmission
or the unauthorized acts of third parties.
Factory Direct Music reserves the right to change or update
this privacy policy, or any other policy or practice, at anytime
with reasonable notice to users of its website. Any changes
or updates will be effective immediately upon posting to .
If you would like to add your name to Factory Direct Music’s
marketing list, request that your name be removed, or correct
your current information, please use our contact form.
Please include your full name and telephone number in case
we have any questions.
Security
Shopping in Vex Direct is safe and secure. To protect your
credit card number and other personal information, Factory
Direct Music uses VeriSign SSL encryption technology. Your
credit card number is digitally scrambled to ensure that is
not read by unauthorized third parties.
If you're still concerned about internet security, please
contact our customer service department to submit your order
by telephone or fax.
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Subscribe / Unsubscribe
To subscribe or unsubscribe from our mailing list, please
enter your email address below.
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Legal Notice
The content of this Internet site is owned or controlled by
Factory Direct Music, and is protected by worldwide copyright
laws. Content may be downloaded only for personal use for
non-commercial purposes, but content may otherwise not be
copied or used in any way.
The owners of this site will use reasonable efforts to include
up-to-date and accurate information but make no representations,
warranties, or assurances as to the accuracy, currency, or
completeness of the information provided. The owners of this
site shall not be liable for any damages or injury resulting
from your access to, or inability to access, this Internet
site, or from your reliance on any information provided at
this Internet site.
The trademarks, service marks, trade names, trade dress and
products in this Internet site are protected in the United
States and internationally. No use of any of these may be
made without the prior, written authorization of the owners
of these trademarks, service marks, or trade names, except
to identify the products or services of the company.
Any personally identifiable information in electronic communications
to this Internet site is governed by this site’s Privacy
Policy. The owners of this site shall be free to use or copy
all other information in any such communications, including
any ideas, inventions, concepts, techniques or know-how disclosed
therein, for any purposes. Such purposes may include disclosure
to third parties and/or developing, manufacturing and/or marketing
goods or services.
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FAQ’s
When will my order be
processed?
When your order is received, it will be processed within 3
business days.
How long
will it take for my order to ship and arrive?
Upon authorization of your credit card, an order confirmation
will be sent to the email address you have specified. A shipping
confirmation will then be sent to that same email address
upon shipment of your order. Most in stock orders are shipped
within 2 business day of being placed. Delivery can take between
3-6 business days depending on location and selected ship
method.
How is my order shipped?
All domestic orders are shipped exclusively by UPS Ground. Tracking
numbers will be provided to you via email. You may then track your
packages online at www.ups.com.
My order should
have arrived by now. What should I do?
If you entered a password at the time that you placed your
order, simply provide your information in the order tracking
section above. Otherwise, please contact us and we'll be happy
to track your order.
How
do I know if I am ordering on a secure site?
It encrypts your personal information, such as your credit card
number, when transmitting over the Internet using SSL. When
your browser is in secure mode, you will notice an unbroken
key or lock at the bottom of the page.
What
are you going to do with my name and order information?
Factory Direct Music does not rent or sell any personal information
from Web orders or any off-line orders to third parties. For
more information, see our Security and Privacy Policies.
Which credit cards do you accept?
We accept Visa, Master Card, American Express, and Discover.
How do I return a product
that I purchased on-line?
It's easy to return an item for an exchange or refund. Indicate
the reason for your return on the back of your packing slip.
Please repack your order, enclose the packing slip, secure
the package and contact us for a return authorization number.
We'll credit the value of the item and any taxes you were
charged. Shipping charges are non-refundable.
For more information, see our Return Policies.
Do
you ship internationally?
Factory Direct Music only ships in stock orders to the United
States.
What are your business
hours?
We are available via email Monday through Friday from 10-6. We do not work on weekends or legal
holidays.
Haven’t
recieved any email from us?
Make sure you have supplied us with a valid email. If our
emails are blocked by your spam blocker, we are not held responsible.
Where can I find instructions
to assemble my new drum set?
Please go here: How to assemble a drum set
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